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At PureGeniX Wellness, we are committed to providing high-quality research-grade products. Please review our refund and shipping policies carefully before placing an order.
All products are sold strictly as Research Use Only (RUO).
Products are not FDA-approved and are not intended for human consumption, therapeutic use, or medical applications.
All sales are final.
Due to the sensitive nature of RUO products and storage requirements, we do not accept returns, refunds, or exchanges once an order has been shipped.
Damaged or incorrect shipments must be reported to us within 48 hours of delivery with photo documentation. We will review and resolve such cases at our discretion.
All products are shipped using cold-pack methods to maintain integrity.
Orders are processed after payment is received and typically ship within 2–3 business days.
Shipping times are estimates only and may vary based on carrier delays or location.
We currently ship only to approved regions where the purchase of RUO products is legally permitted.
Customers are responsible for ensuring compliance with local laws before placing an order.
PureGeniX Wellness is not responsible for delays caused by carriers, customs, or weather conditions.
Tracking information will be provided once your order ships.
If a package is lost in transit, please contact us, and we will work with the carrier to investigate.
If you have questions about shipping or a specific order, please contact:
Email: support@puregenixwellness.com
