Refund & Shipping Policy

Last Updated: [Insert Date]

At PureGeniX Wellness, we are committed to providing high-quality research-grade products. Please review our refund and shipping policies carefully before placing an order.

1. Research Use Only (RUO)

• All products are sold strictly as Research Use Only (RUO).

• Products are not FDA-approved and are not intended for human consumption, therapeutic use, or medical applications.

2. Refund & Return Policy

• All sales are final.

• Due to the sensitive nature of RUO products and storage requirements, we do not accept returns, refunds, or exchanges once an order has been shipped.

• Damaged or incorrect shipments must be reported to us within 48 hours of delivery with photo documentation. We will review and resolve such cases at our discretion.

3. Shipping Methods

• All products are shipped using cold-pack methods to maintain integrity.

• Orders are processed after payment is received and typically ship within 2–3 business days.

• Shipping times are estimates only and may vary based on carrier delays or location.

4. Shipping Restrictions

• We currently ship only to approved regions where the purchase of RUO products is legally permitted.

• Customers are responsible for ensuring compliance with local laws before placing an order.

5. Lost or Delayed Shipments

• PureGeniX Wellness is not responsible for delays caused by carriers, customs, or weather conditions.

• Tracking information will be provided once your order ships.

• If a package is lost in transit, please contact us, and we will work with the carrier to investigate.

6. Contact Us

If you have questions about shipping or a specific order, please contact:
Email: support@puregenixwellness.com